Return & Exchange Policy
We want you to be 100% satisfied with your purchase.
7-Day Return Policy
We offer a 7-day return and exchange policy for all items purchased from 5 STAR STORE . If you're not happy with your purchase, you can return it within 7 days of delivery.
Custom-Made Orders — Important Notice
Custom-made orders require the customer to provide the correct product name, color, size, measurements, design and other requested details before confirmation. Once a custom-made order is confirmed, it cannot be cancelled because the item is prepared according to the confirmed requirements.
- • If you submit an incorrect name or other custom detail and we make the product exactly according to your confirmed details, that customer-provided mistake is not eligible for return or refund.
- • If our team sends a different name, color, size, measurement or other custom detail from what you confirmed, you may request a return or exchange under the applicable return policy.
Eligible for Return
- Item is in its original, unused condition
- All tags and original packaging are intact
- Product is defective or damaged upon arrival
- Wrong item was delivered
Not Eligible for Return
- Items showing signs of wear or use
- Original packaging or tags are missing
- Items purchased during clearance sales
- Personal care and hygiene products
How to Return an Item
1. Contact Us
Reach out to our support team via WhatsApp or email with your order ID and reason for return.
2. Pack & Ship
Securely pack the item in its original packaging and ship it back to our warehouse address.
3. Inspection & Refund
Once we receive and inspect the item, we'll process your refund or exchange within 3-5 business days.
Refund Information
Refunds will be processed using the original payment method. For Cash on Delivery (COD) orders, we will provide the refund via Bank Transfer or JazzCash/EasyPaisa. Please note that shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).